FAQ

For information regarding tickets, please view our Ticket Purchase Policy.

 

Where can I buy my ticket from?

Advance tickets are available at the Canopy, Manolo’s Pizza & Empanadas, Exile on Main Street, via phone at 1-800-514-ETIX, or online at www.canopyclub.com.

 

I’m having problems with my ticket! What do I do?

If you bought the ticket online, please call 1-800-514-ETIX.

 

What is will call?

If your tickets are at will call, you’ll go through the front doors at the Canopy Club and show your ID to the person at the desk. They’ll be able to get your ticket for you!

 

Can I show you my ticket on my mobile phone?

Yes! As long as the barcode is visible, we’ll be able to scan it!

 

Do I need an ID?

Yes, you must have a valid photo ID to enter the Canopy Club. This includes a license, state ID, passport, FOID card or Military ID.

 

How old do I have to be to get into the club?

You must be 18+ to enter, 21+ to drink.

 

Your website says tickets aren’t available online, will I be able to buy them at the door?

Yes. For some shows, we do not sell tickets before the event. You’ll just pay when you arrive at the club.

 

Your website says tickets are sold out! Can I still buy tickets at the door?

No, unfortunately if our show is sold out we won’t be selling any more tickets at the door.

 

Your show was sold out, but I found someone who said they would sell me one. Is it safe?

The only way we can 100% guarantee that your ticket will grant you entry into the club is if you bought it from our website or from one of our physical locations. Tickets obtained from unauthorized sources may be lost, stolen or counterfeit, and if so are void.

 

I can’t go to the show anymore. Can I have my money back?

Tickets are not subject to any refund (unless the show is cancelled, as outlined in our Ticket Purchase Policy) and bear no cash value.

 

I lost my ticket! Can you give me another?

Tickets cannot be replaced if lost, destroyed or stolen. If you purchase a physical ticket, be sure to keep it in a safe spot until you arrive at the club.

 

Do you have a lost & found?

Yes, you can ask our Red Room bar staff to check the lost & found for your missing item. You can also email lostandfound@canopyclub.com.

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